> Every expense is controllable.
> Poor performance is not an employee problem, it is a management problem.
> The longer you work, the more likely you can do your job cheaper, faster and smarter.
> People rarely leave organizations over money issues.
> Too many organizations are afraid of their customers.
Do you think the managers and leaders within your company would enjoy hearing these perspectives? Would you? Would you or they know how to move forward in a positive and dynamic manner on these and other crucial issues?
This web site is the official site for our Success Community, and it not only supports our three book Success Series, but it also supports the authors consulting work, speaking events, and workshop activities.
Book 1 in the Success Series, Positioning Success, was released Nov. 13, 2007, and focuses on getting your organization ready to go after business. It examines how you do business from an organizational style, it looks at employees from an asset perspective, and it offers in-depth ways to understanding pricing and cost structure.
Our second book in the series, Earning Success, was released Sept. 30, 2008, and focuses on the act of winning customers and business by defining your true customers and the process for uncovering them, it does a deep dive on what an effective selling organization should be doing, and it examines the philosophy of managing customer satisfaction, not service.
Retaining Success, the third book in our Success Series, was released Nov. 10, 2008, and focuses on managing by key indicators (what we call Pulse Points), it delves into the perspective that cultivating relationships within and without your organization keep customers satisfied, and it looks at the technology infrastructure to uncover deficiencies that could be causing customers to go elsewhere.
Each book in the series also provides you with an Action Plan of tasks organized by each section and subsection. These three to five questions per subsection give you the steps to take and the questions to ask to help you better understand how your organization operates in a given area, and it lets you know what information you will gain by successfully accomplishing each step in the Action Plan. Each book has plans from 160 to 225 items.
We believe these easy-to-read books along with their Action Plans can provide you with "The Key Questions for Managing and Growing Your Business."
Don't miss clicking on the Download Tab! We continually post interesting articles and excerpts for you to view of download. You can also get a soft copy of each book's Action Plan.
Needless to say, we are proud of these three books, and welcome your input, ideas and opinions about their content as well as the Blog and Forums also on this site. Hopefully your input will continue the sharing of successful management and leadership practices.
We would like to publically thank Jeffrey J. Fox, Jack Stack and Diana Richards for their great cover endorsements (see the tab Success Books) as well as Rod Hoyng, John Rapuzzi and Jim Barnes for their respective Forewards. We also extend a special thanks to the editing and design staff at Tate Publishing who helped us put together the books and audio versions.
Again, thanks for visiting our Success Community. Thanks for helping us realize success. And most importantly, here's to your own Success!
Bill Lisowski and John Mengelson
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