Presentations and Articles from the Authors

Document Library

Name		Description
	WOW Programs	Developing Best Practices
	Compliance	ADA: Understanding the Path to Customer Care
	Publishing a Book	Bill Lisowski presentation to College of DuPage students
	Best Practices	How to Run a Best Practice Development Session
	Intro Management Training	An outline of suggested reading for new supervisors or managers
	Internal Marketing	Selling Team Accomplishments to Senior Management
	Food Service Facilities Management	Key Performance Indicators from John Mengelson
	Sharing Information	Vendor Reporting to Keep the Boss Happy
	Customer Satisfaction	Satisfaction is More than Simply Service
	Maintaining a G.O.L.D. Standard	Establish Tomorrow's Standards Today
	How to Prove Customer Centricity	Article based on a section of Earning Success
	Conducting Meaningful Meetings	Article based on a section of Earning Success
	Brilliant Brainstorming	Article based on a section of Retaining Success
	Blockbuster Reporting	Article based on a section of Retaining Success
	Cultivating Success Through New Ideas	Article by Bill Lisowski
	Some Basics on Managing Change	Article by Bill Lisowski

Authors Bill Lisowski and John Mengelson welcome you to the official web site for their 3-book Success Series.

The books are: Positioning Success (Nov. 2007), Earning Success (Sept. 2008), and Retaining Success (Nov. 2008).

Positioning Success